Help and FAQ's
Q. I obtained a formal quote. How long is it valid for?
A. Quotes are honoured for 30 calendar days.
Q. What if I don’t have suitable artwork for my logo or design?
A. We will initially let you know that the artwork you have provided is not suitable to proceed with your embroidery requirements. You may then re send improved artwork or we can re draw the artwork for you to Vector Graphic Standard. The cost for re drawing artwork is £20 plus VAT (subject to sight of artwork and to a maximum of 1 hours time).
Q. Can you match the colours of my logo if I provide the printed
pantone colour reference?
A. Pantone colours can be matched to the nearest embroidery thread.
You will see from the embroidery proof the exact colours we intend to use.
Q. How can I get my artwork files to you?
A. There are three main methods:
Media (CD, DVD, USB stick, etc)
Email (.jpeg, .gif, .tiff, AI, .eps)
Paper (Letterhead, Compliment slip, etc)
Q. What kind of files/programs do you accept/recommend?
A. For embroidery we can accept any file format (including jpegs,
word documents. EPS files etc).
Q. If we already have an embroidery disc from our previous supplier,
can we use that?
A. Probably yes, we can use most standard embroidery formats. Just
send through the disk to us, or email the information on the disc with a running
sheet and we will check that it is ok to use.
Q. How do you turn our logo into stitching?
A. The process is called digitising and the quality of the final
embroidery rests very much on the skill of the digitiser. Using specialist software
the digitiser coverts the image into instructions for the embroidery machine to
know where to stitch, what type of stitch to use and much more. Many people can
digitise, but not all of them can digitise well. Our digitiser has been doing our
work for a number of years and has received many favourable comments from customers
who have previously had designs digitised elsewhere.
Q. Does it cost extra to have more than one colour in the design?
A. No it doesn't. Unlike screen printing where every colour costs
money, the number of colours in embroidery makes no difference to the cost. Our
machines can cope with 12 colours, but most designs have 6 or fewer colours.
Q. Are there any guidelines for embroidered text to look good?
A. The minimum size for text is 5mm high; use a simple font that
doesn't have too many narrow areas. Ideally the size should be at least 8mm high
and in a block font.
Q. If we just want some text, is there a set up charge?
A. Providing we can match your font to one of our existing fonts,
there is no set up charge. If we can't match it, then there will be a set-up charge.
Q. We've already got a logo, can we use that?
A. Most certainly. We need a good quality colour copy of your logo
and the size you want it. Our preference is for the artwork to be in the form of
a PC graphics file, e.g. JPEG, TIFF etc., although we can use a paper copy as the
artwork. The more complex the design the bigger we need the image, if possible real
size or larger.
Q. Once I've reviewed my proof, what next?
A. A written approval or explanation of alterations/changes needs
to be emailed to us before we can move the job into production. We work
from the original artwork you provide us with. If major changes are required, which
differ quite a lot from the original artwork you sent us, then there may be a further
charge for having the artwork reworked.
Q. What if there are changes needed after I receive my proof?
A. You should advise by email of the alterations or changes you
require. If these are significant we will send you another proof to approve. Some
changes may incur an extra cost. If the alterations are minor we may ask you to
sign off the original proof.
Q. Do you supply the garments?
A. Yes we do, and there is a huge range to choose from - why not
browse our online Brand Index. If you have any queries or cannot find
what you want, please contact us.
Q. If we come back for more embroidery, does it have to be set
A. No. Once the design has been set up, we store the embroidery
file ready for future use. You only pay for the actually embroidery to be done.
Q. Can I see a sample of the garment for size or colour?
A. We will be happy to supply a sample or size range on a sale
or return basis. The goods will be invoiced out to you, and a credit will be raised
when you return the goods within 14 days, in a re-saleable condition. Any carriage
will not be credited.